We have recently released the companion app, if you haven’t already, please download it from here.
Multiple users have experienced problems using the companion, this FAQ topic explains the common reasons for companion connection failure, and their solution.
Connection with the companion is only supported starting from appzard offline v1.4.2, connection between the companion and prior versions of appzard offline would fail.
To check your appzard offline version, run the following command:
The connection between the companion requires an active internet connection, from both the device running the companion and the device establishing the connection, since it’s server using appzard’s online rendezvous server.
Solution: Connect to the internet from both the device running the companion and the device establishing the connection.
Connecting over a virtual private network (VPN) on one ore both of the devices you are using for the connection, would result connection failure.
Solution: Disable VPN and try again.
Based on previous reports, connection over two different networks could fail when Legacy Mode is on.
Solution: Connect on the same network or disable the Legacy Mode from the settings, if enabled.
Another reason that connections could fail, is the fact an error has occurred, either from the REPL Manager side, or the companion side.
Check the error in your browser’s console ( Developer Tools → Console ), if retrying doesn’t work, post the error in the community so others can debug it, and find the root cause, which could be from our side, or your side.
If no error toasts or dialogs occurs in the companion, please check the logcat. See here. Make sure to post the error to us in the community.
If the error wasn’t any of the above, please let us know by doing a topic on the community.